If a Julelle bag lets the air back in within 30 days of normal use, email us a photo and your order number and we'll send a replacement bag.
Not happy with the kit? Email us within 30 days of delivery. We'll either arrange a return or refund you without needing it back.
If anything arrives faulty or damaged, email hello@julelle.com with your order number and a photo. We'll replace it or refund you.
These promises are on top of your rights under the New Zealand Consumer Guarantees Act and the Australian Consumer Law, which we can't and don't limit.
Refunds go back to the payment method you used, usually within 5 working days of us approving them.